Contact and support
Send the context that makes the problem reproducible.
Support is available at [email protected]. Choose the closest topic below so the right details are included from the start.
01
Email support →Activation or billing
Include the email used for purchase and describe the activation message you see. Never send a full activation code in a public issue.
02
Open a GitHub issue ↗Bug report
Include the translation engine, scope, target language, expected result, and a small anonymized example when possible.
03
Email the developer →Product question
Ask about supported workflows, permissions, engines, or whether a feature fits your spreadsheet.
Before contacting support, try closing the sidebar, refreshing the Google Sheet, and reopening the add-on. For activation issues, follow the step-by-step activation guide.